/What are you cancellation terms?

What are you cancellation terms?

  1. Prices

Please note that all prices for the services provided by Vesturadventures is in our local currency so we are not responsible for currency fluctuation that might be applied on bank transfer fees, credit card fees etc.

  1. Promotional codes

Please note that special offers such as promotional codes cannot be applied afterwards in the form of a refund. When offered, promotional codes and/or other special offers, must be entered into the relevant field located on the payment page upon check out at the time of booking to be valid and applied.

  1. Meeting us on location

You need to arrive 10 minutes prior to the scheduled kayaking tour. We will not wait for you if you are late and you will not be refunded.

  1. Extras & Rental gear.

We provide a dry suit, under-suit, life-jacket, shoes and gloves. If you want to buy a camera cover you can do that at our office.

  1. Travel insurance

Check with your insurance company.

  1. Icelandic weather and conditions

All adventure trips and outdoor activities are dependent on weather and general conditions. We care about your safety and might need to cancel your trip without prior notice as the weather in Iceland can change rather quickly. However if that is the case that we need to cancel your trip because of weather we will of course try to arrange another time or refund you.

  1. Clothing

We reserve the right to refuse participation to customers who are dressed inappropriately or are not willing to wear our clothes that we provide since this will put the client’s well-being and safety at risk.

  1. Alcohol and drugs

We reserve the right to refuse participation to clients we believe are under the influence of alcohol or drugs, in such circumstances, no refund shall be given.

  1. Feedback

We welcomes all feedback, both positive as well as negative as it helps us improve our overall services, and performance. We would greatly appreciate it if you could share your tour experience with us and you can also post on social media such as Tripadvisor.

By | 2018-04-27T07:48:48+00:00 March 14th, 2018|Comments Off on What are you cancellation terms?

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